Service Advisor at at Al-Mansour Automotive

Al-Mansour Automotive Careers
Al-Mansour Automotive Careers

Job Description

  • Provide advanced product/service information and respond to complex customer questions about the product/service
  • Maintain and lead periodic check-ins with key customers to ensure they’re receiving the most value from the product/service
  • Record and process custom/special customer orders, often dealing with ambiguous delivery expectations
  • Schedule followup actions & enter relevant information into CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention & business development activities
  • During service interactions, look for opportunities to bridge customer needs to additional products/services offered by the organization
  • Interview the customer, following a complex multi-level sales script, to clarify the customer’s requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes
  • Check the quality of work undertaken by teams in accordance with well-defined quality standards, identifying appropriate rectification where necessary
  • Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required

Job Requirements

  • Bachelor Degree in Mechanical Engineering or Equivalent is prefrable
  • Minimum two years of experience
  • Selling skills
  • Excellent Behaviour skills
  • Problem solving skills
  • Negotiation skills

Apply Via The Following Link