Job Description
- Deliver high-quality service across multiple Compliance operations
- Strive towards meeting or exceeding expected Compliance KPI’s
- Conduct deep dives & further investigations into complex Compliance document issues
- Triage issues and escalate them when necessary
- Manage escalations directly from various internal teams and work with a large number of stakeholders on complex document related queries or cases.
- Be a passionate advocate for ensuring compliance of all of our partner-driver
Job Requirements
- Excellent English both spoken and written (mandatory)
- Risk background (ideal but not mandatory)
- Previous experience in customer support (nice to have)
- High proficiency using computers (typing, quickly navigating between various tools)
- Exceptional reading comprehension and writing skills.
- Ability to troubleshoot problems and find speedy resolutions.
- Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
- Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
- Work time will be shift based totalling 40 hours per week.
- Weekend and weekly evening shifts are required.
Apply Via The Following Link
