IT Support Specialist at Elsewedy Electric

Elsewedy Electric Jobs
Elsewedy Electric Jobs

Job Description

  • Install, configure, maintain & monitor all end-user hardware (PC’s, printers, devices, etc.).
  • Install, configure, maintain & monitor all end-user software applications (Windows, MS Office, Outlook, etc.).
  • Monitor all network and server activities (daily, weekly and monthly control reports).
  • Log and record all system changes and maintain records.
  • Participate in Infrastructure projects with the Infrastructure Project Leader.
  • Work with system administrator for data backup and restore procedures.
  • Perform as the first point of contact for all end user IT assistance requests.
  • Maintain Records for all requests, track until resolution and archive for future reference using company helpdesk tool.
  • Resolve all first level IT assistance requests in following areas;
  • Basic support on in-house Business Applications system (Oracle…etc.).
  • MS Office 365/ 2016 / 2019 (Word, Excel, PowerPoint).
  • Experience in Exchange / Outlook 365, Windows.
  • Configuration and maintenance of multifunction Printer (HP, Xerox, etc.).
  • Remote access tools.
  • SharePoint End user troubleshooting.
  • Audio Video Conferencing.
  • Laptop and computer general usage.
  • Network troubleshooting.
  • Active Directory 2008 /2013 (Server and Client).
  • End user level Proxy management.
  • Windows File server management (quota, rights, etc.).
  • Cisco IP Phones, VoIP.
  • Smart printing.
  • Escalate IT issues for resolution where appropriate and in accordance with the Helpdesk policy.
  • Communicate service outage / disruption notices to users that are affected by the outage.
  • Maintain service records for maintenance carried out.
  • Manage IT hardware inventory from purchasing to destruction.
  • Help the management with IT Budget process and manage actual expenses while monitoring budget impacts.

Job Requirements

  • Bachelor’s Degree in Computer Science, Information Technology or related degree
  • Years of Experience:  3-5 years
  • Language:   Arabic & English
  • Computer skills:  Microsoft office
  • MS Windows System Support experience.
  • A background in Networking and Cisco knowledge – LAN / WAN and Wireless.
  • A detailed understanding of core internet technologies – Routing and Switching, DNS, DHCP, mail transport, OSI Model.
  • Telecom knowledge including VOIP / SIP and mobile technologies advantageous.
  • Cisco knowledge – LAN / WAN and Wireless.

Apply Via The Following Link

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