HR Ops Sr Associate(Reporting & Analytics) at Pepsico

Pepsico Careers
Pepsico Careers

Job Description

  • Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
  • Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.
  • Identify service delivery and process improvement opportunities in the assigned process.
  • Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
  • Partner with team to execute plans to improve customer satisfaction with a focus on processes.
  • Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
  • Manage escalation and takes ownership for ultimate issue resolution.
  • Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
  • Ensure knowledge management platform is updated.

Job Requirements

  • HR Shared Services process and SLA management experience: 2-3 years
  • Reporting and Analytics Skills.
  • Service management and ticket management system experience.
  • Customer orientation
  • Process management and continuous improvement  with a focus on optimization and productivity

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