Unified Communication Engineer at Huawei

Huawei jobs
Huawei jobs

Job Description

  • Handle customer service requests for our Enterprise Intelligent Collaboration & Intelligent Vision products (UC PBX Solutions, Video surveillance solutions, Video Conferencing Solution,);
  • Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
  • Troubleshoot hardware or software for Unified Communication, Video Conference, Video Surveillance problems, identify the root cause and provide an effective solution within contractual SLA time;
  • Perform network upgrades updates following the Change Management process;
  • Provide detailed information on how to set up, upgrade and configure them;
  • Use trouble ticketing system for tracking customer interactions and fault analysis;
  • Identify customers concerns and critical problems based on customer interaction;
  • Work On-call duties;
  • If assigned, provide On-site Support in Delivery Projects Inside or Outside Egypt;

Job Requirements

  • Bachelor degree or above in telecommunications engineering, Electronics Science, Computer Science
  • Fresh Grad or 1-2 year of experience
  • NTI scholarship is plus.
  • Knowledge Maintenance or Implementation experience in Enterprise Communication & Intelligent
  • Video Surveillance field: (IPT Solution, Video Surveillance Solutions, Video Conferencing Solution and Unified Communication Solution).
  • Familiar with the principle of VoIP (It’s a must).
  • Familiar with Windows OS Operation and Maintenance, Linux OS Operation and Maintenance, and some basic Oracle Database Operation and Maintenance; (optional)
  • Familiar with some video conference solutions and endpoints;
  • Familiar with the SIP and H.323 protocols; (it is must)
  • Familiar with video surveillance solutions;
  • Familiar with some basic Data Communication and Network Security knowledge and some basic Storage and Server knowledge;
  • Basic knowledge about evaluating the whole network including switches, routers, and gateways;
  • Onsite support experience, installed and commissioned projects;

Apply Via The Following Link