Job Description
- Answer questions about account types and banking products and services, such as money market accounts, exchange rates, loans, and credit cards.
- Open all types of accounts (current, savings, time deposit, saving certificates).
- Identify when and where to refer customers to an appropriate area of delivery for specialist sales help or advice.
- Own and handle customer queries by taking ownership and responding in a timely manner.
- Handle transactions of large amounts according to his higher authorization limits and longer experience.
- Negotiate with the clients to open new TDs, CDs, personal loans, and credit cards to increase the bank profitability.
- Influences customers to buy or retain AAIB products or services by following a prepared script to give product reference information.
- Achieves sales targets in both liabilities & assets products in addition to bank assurance assigned by the branch manager, participates in branch sales campaigns.
- Assist customers with replacing lost or stolen credit, prepaid or debit cards.
- Present funds received from customers to the Teller for deposit and obtain a receipt for customers.
- Cross-sell AAIB products and services based on customer needs in accordance with the bank’s program standards.
- Finish any assigned required tasks and replaces any other Customer relationship Officer when needed.
- Follow up with potential clients to propose new offers, ask for pending documents, and answer inquiries.
Job Requirements
- Bachelor’s degree in Business Administration, accounting, finance, or any related discipline
- For the Officer: 1 – 2 years of experience
- For the Senior Officer: 2 – 4 years of experience performing teller/customer service representative responsibilities or similar capacity.
- Good knowledge of the banking industry and products
- Very good command of English & Arabic Language
Apply Via The Following Link
