Job Description
- Acting as front office to client relations department by introducing CR Department’s duties to our clients, by phone calls, emails, face to face … professionally.
- Handles clients’ requests / complaints / inquiries received promptly within specified timelines to achieve the maximum client satisfaction level.
- Establish a strong relation of trust by professionally answering client inquiries and settling disputes, and resolving always adhering to the department and company policies and procedures.
- Liaise with the concerned departments (Sales, finance, Legal, sales operations, community …etc.) to resolve clients’ issues and get required information.
- Ensure the relevant unit’s documentation / fact sheet is available (i.e. from QC certificate, SOA, Contract ….etc.).
- Follow up on the progress of requested tasks from other departments. · Escalate critical cases of client grievance and delayed responses from other departments if required always after all possible solutions within authority have been referred to and failed.
- Coordinate and book clients’ site visits.
- Stay up to date with the latest site progress to inform our clients regularly to monitor the progress and to increase awareness on actual sites’ situations / progresses going on.
- Coordinate / facilitate the handover of ready units with the concerned departments.
- Follow up with clients re their units’ past dues in order to start settling it to proceed further with the handover of their units · Ensuring a smooth handover making sure that all documentations are in place.
- Maintaining good filling system.
- Keep accurate loggers and updated data sheet.
- Provide the head of department with a monthly consolidated report covering the major activities carried out and the progress realized.
- Following the best practices to improve collection, handover and client relations.
- Conducts necessary study and follows up with other departments on behalf of the client before coming up with recommendations.
Job Requirements
- Bachelor degree in Business Administration.
- Minimum of 2 years of broad Clients Relations and Customer Service experience.
- Strong analytical and problem solving skills and experience interpreting a strategic vision into an operational mode.
- A leader who blends superior functional knowledge with a high degree of integrity.
- An effective communicator, with strong oral and written skills
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