Contact Center Officer at SAIB Bank

SAIB Career
SAIB Career

Job Description

  • Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
  • Delivers what is promised in line with customer expectations.
  • Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications.
  • Targets on efficiency, quality and effectiveness
  • Adherence to documented policies and procedures.
  • Owns and resolves issues and understands how and when to escalate .
  • Knowledge of Group compliance, Operational Risk.
  • Maintains HSBC internal control standards 
  • Awareness of all elements of Operational Risk associated with the role.

Job Requirements

  • should have maximum 1 year of relevant experience and good command of English
  • Location: Heliopolis

Apply Via The Following Link

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