Job Description
- Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Delivers what is promised in line with customer expectations.
- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications.
- Targets on efficiency, quality and effectiveness
- Adherence to documented policies and procedures.
- Owns and resolves issues and understands how and when to escalate .
- Knowledge of Group compliance, Operational Risk.
- Maintains HSBC internal control standards
- Awareness of all elements of Operational Risk associated with the role.
Job Requirements
- should have maximum 1 year of relevant experience and good command of English
- Location: Heliopolis
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