Job Description
- Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement
- Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
- Manage escalation and take ownership for ultimate issue resolution
- Ensure continuous and timely knowledge management platform update
- Administer and activate end to end PEP people processes (ex: PMP)
- Administer and activate PEP surveys (ex: OHS, PEPL..etc)
- Administer and activate end to end local Reward & Recogintion programs
- Administer and activate local talent development and onboarding programs (ex: functional academies)
- Develop end to end training plan including target audience classification, location identification and timeline setting in coordination with key stakeholders
- Manage training program logstics arrangements & execution including meeting room bookings, set up, catering..etc in coordination with LBS teams
- Manange registration process and related reporting
- Perform attendance data entry & analyze attendance reports
- Manage learning Vendors & payments
- Activate learning awareness campaigns to the target population per Wave
Job Requirements
- Fresh grad with 0-2 years of experience
- HR Shared Services process and SLA management
- Service management and ticket management system experience
- Process management and continuous improvement with a focus on optimization and productivity
- TM & Learning operations experience
- Technical / Functional Skills & Knowledge of HR Tools and Interface
- Very good English language skills
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