Fraud Investigator Officer at HSBC

HSBC Career
HSBC Career

Job Description

  • Deal with customer’s queries in a 24/7 contact centre based environment. Ensure delivery of best in class service standards. Stay connected with fraud & scam trends & constantly endeavour to avoid any losses for the bank.
  • Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud.
  • Resolve queries in a timely and satisfactory manner.
  • Through day-to-day activity, consider updates to departmental processes to ensure that customers are processed through the fraud process as smoothly as possible.
  • Facilitate and record escalations to the Fraud Manager.
  • Perform against targets individually whilst contributing to the overall productivity of the team.

Job Requirements

  • Decision making based on experience, judgment and Fraud Operations process knowledge.
  • Knowledge of, and experience in problem solving techniques
  • Ability to speak, understand and communicate fluently.
  • Ability to write business letters and reports.
  • Excellent email conversational / telephone skills.
  • Ability to learn quickly, retain and transfer knowledge appropriately.
  • Ability to understand and interpret numeric data.
  • Ability to meet tight deadlines.
  • Ability to build rapport with and relate to a wider range of people.
  • Good MS Office Skills (Excel, PowerPoint, Word)

Apply Via The Following Link

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