Digital Performance Officer at Alex Bank

Alex Bank Careers
Alex Bank Careers

Job Description

  • Perform regular visits/calls to branches, to track and keep close monitoring of the digital acquisition and track KPIs in assigned region.
  • Build strong relationship with branches staff in assigned region and provide full support for any inquiry related to digital banking.
  • Ensure branches front-liners provide customers with full onboarding process (End-To-End)
  • Ensure branches front-liners providing customers with the full knowledge and key features of Mobile & Internet banking.
  • Ensure branches and contact center users are effectively trained and having the up-to-date user guide.
  • Track of customers’ complaints/issues and oversee their prompt resolution.
  • Helping in Increasing the percentage of registration and activation of the digital channels’ services.
  • Engage in creating new acquisition and activation plans to acquire and onboard new digital customers.

Job Requirements

  • Communication and presentation skills
  • Sales skills
  • Leadership skills
  • Relationship building skills
  • Digital services awareness
  • Reporting and analytical skills
  • Must have MS office skills
  • Front liner is preferred

Apply Via The Following Link

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