Account Servicing Officer at HSBC

HSBC Career
HSBC Career

Job Description

  • Account Servicing Processor will be supporting UAE customers by providing list of services such as ( KYC, Update Emirates ID , Debit Cards, update signature , SMS..etc ). Additional to another activities.
  • Meet Daily/Monthly targets on productivity and quality as per the targets and metrics defined for the process.
  • Ensure that the process related procedures are implemented and followed
  • Agreed volume of work is handled contributing to the achievement of the unit/department/centre performance target.
  • Build professional relationships with colleagues in his/other areas and with the BP as well.
  • Ensure that the customer issues / problems are effectively investigated and resolved or appropriately referred with recommendations.
  • All data requirements (ICATS timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner
  • Ensure that the productivity, quality levels are achieved as per the standards sent for the process.
  • Assist line manager/supervisor with managing day-to-day operations and support colleagues on process if needed.
  • Participate in team meeting / team activities, work towards sustaining team spirit and Support achievement of team objectives.
  • Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
  • Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks and provide the authorities the required information by prepare the reply letter.
  • Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally and Demonstrate ways to improve customer service, increase productivity.
  • Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
  • Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.

Job Requirements

  • Excellent command of English language (written & speaking) 
  • WPB & UAE Processes experience is a must
  • Completed his/her Learning Curve
  • Ability to work under flexible shift s
  • Is accountable for the effective cascade of communication across the team
  • Is accountable for the delivery & continuous improvement of performance
  • Meet or exceed PLAs; reduce operational risk
  • Strong customer orientation and passionate about delivering superior customer service
  • Demonstrate high energy; be PRO-ACTIVE, extremely positive and a highly effective problem solver,
  • Ability to take complete ownership and facilitate end to end customer journey
  • Fast learner and have a “can do” approach
  • Needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events
  • Ability to understand complex concepts and extract relevant information from extensive documentation quickly

Apply Via The Following Link