Job Description
- Account Servicing Processor will be supporting UAE customers by providing list of services such as ( KYC, Update Emirates ID , Debit Cards, update signature , SMS..etc ). Additional to another activities.
- Meet Daily/Monthly targets on productivity and quality as per the targets and metrics defined for the process.
- Ensure that the process related procedures are implemented and followed
- Agreed volume of work is handled contributing to the achievement of the unit/department/centre performance target.
- Build professional relationships with colleagues in his/other areas and with the BP as well.
- Ensure that the customer issues / problems are effectively investigated and resolved or appropriately referred with recommendations.
- All data requirements (ICATS timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner
- Ensure that the productivity, quality levels are achieved as per the standards sent for the process.
- Assist line manager/supervisor with managing day-to-day operations and support colleagues on process if needed.
- Participate in team meeting / team activities, work towards sustaining team spirit and Support achievement of team objectives.
- Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
- Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks and provide the authorities the required information by prepare the reply letter.
- Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally and Demonstrate ways to improve customer service, increase productivity.
- Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
- Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
Job Requirements
- Excellent command of English language (written & speaking)
- WPB & UAE Processes experience is a must
- Completed his/her Learning Curve
- Ability to work under flexible shift s
- Is accountable for the effective cascade of communication across the team
- Is accountable for the delivery & continuous improvement of performance
- Meet or exceed PLAs; reduce operational risk
- Strong customer orientation and passionate about delivering superior customer service
- Demonstrate high energy; be PRO-ACTIVE, extremely positive and a highly effective problem solver,
- Ability to take complete ownership and facilitate end to end customer journey
- Fast learner and have a “can do” approach
- Needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events
- Ability to understand complex concepts and extract relevant information from extensive documentation quickly
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