Privacy Policy

1. Introduction

Welcome to Jobx ("Jobx", "we", "us", or "our"), operated at jobx.me. We provide an AI-powered support agent platform that helps businesses automate customer interactions.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jobx.me or use our platform. Please read it carefully. By using Jobx you agree to the practices described here.

2. Information We Collect

2.1 Information you provide

• Account registration details: full name, business name, email address, website, and phone number.
• Payment information processed securely through our payment provider (we do not store card details).
• Content you upload to the knowledge base (documents, URLs, text).
• Messages and conversations exchanged through your AI agents.
• Communications you send to our support team.

2.2 Information collected automatically

• Log data: IP address, browser type, pages visited, and timestamps.
• Usage data: features used, agent interactions, and token consumption.
• Device information: operating system and browser version.
• Cookies and similar tracking technologies (see Section 7).

2.3 Third-party integrations

If you connect third-party services (such as Gmail or other communication channels), we may receive data from those services as permitted by your authorization and the third party's terms.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Provide, operate, and improve the Jobx platform.
• Power your AI agents and process knowledge base content.
• Send transactional emails (account confirmation, password reset, billing).
• Respond to support requests and communicate platform updates.
• Monitor usage against your plan limits and prevent abuse.
• Comply with legal obligations.

We do not sell your personal data to third parties.

4. How We Share Your Information

We may share your information only in the following circumstances:

• Service providers: trusted vendors who help us operate the platform (e.g. cloud hosting, AI model providers, payment processors, email delivery). These parties process data only on our behalf and are bound by confidentiality obligations.
• AI providers: conversation content and knowledge base queries are sent to AI model APIs (such as Anthropic and OpenAI) to generate responses. These providers have their own privacy policies.
• Legal requirements: we may disclose data if required by law, court order, or to protect the rights and safety of Jobx, our users, or the public.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your data becomes subject to a different privacy policy.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us at privacy@jobx.me. We will delete or anonymize your data within 30 days of a verified request, except where retention is required by law.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

7. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the platform.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you.
• Correction: request correction of inaccurate data.
• Deletion: request deletion of your personal data.
• Portability: request your data in a machine-readable format.
• Objection: object to certain processing activities.

To exercise any of these rights, contact us at privacy@jobx.me.

9. Children's Privacy

Jobx is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Jobx after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: