Online Trading Officer at EFG Hermes

EFG Hermes Career
EFG Hermes Career


  • Support Call Center and Customer Relations queues in the following:
    • Place buy and sell orders in Egypt and UAE markets through Brokermind.
    • Price inquires.
    • New accounts opening and required documents.
    • Cash, FX and bookkeeping requests.
    • Inform clients of tender offers, IPOs, capital increase and unified code expiration.
  • Fulfil clients’ inquiries regarding market updates by reading the fundamental and technical analysis reports and keeping up-to-date with markets news on a daily basis.
  • Handle clients’ inquires/issues regarding the online trading system (username and password creation, login issues, trade, edit orders, check portfolio, review technical analysis and market news, application download).
  • Perform new clients’ engagement calls (explain different products and services).
  • Ensure that all e-mails and clients’ request are handled in a timely manner.
  • Handle clients’ inquires about/issues with the ATMs (card activation, pin reset, deposits and withdrawals).
  • Troubleshoot and resolve clients’ problems, issues and complaints on the system, and identify rejected orders errors for clients. Escalate any other complaints to the Compliance department for further action.
  • Stay up-to-date with EFSA and Corporate Actions rules and regulations.
  • Ensure compliance with all applicable AML/CTF rules and regulations as required in the conduct of your role.
  • Ensure timely completion of all relevant AML/CTF training provided by the Group.
  • Ensure response to AML, CTF & sanctions inquiries in a timely manner.

Job Requirements

  • Bachelor’s degree in any discipline.
  • 0 – 2 years’ experience in a similar field.
  • Very good command of Arabic and English.
  • Good Microsoft Office skills (Word, Excel and Power point).
  • Excellent communication skills (written, verbal and listening).
  • Able to build partnerships and work well in teams.
  • Can identify problems and refer/escalate complex issues to a higher level.
  • Ensure deliverable are always of a high quality.
  • Able to work under pressure.
  • Multi-tasker.
  • Account Officer License from EFSA.

Apply Via The Following Link

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