Job Description
- Provide high-quality, fast turnaround to customer requests for quotations, especially for simple sales of individual system components
- Work with lead Account Managers to generate and issue more complex customer quotations, including preparing collateral for internal reviews
- Pro-actively reach out to existing clients to stimulate run-rate business
- Accept orders from customers and ensure they are processed promptly and successfully
- Flag order processing risks to affected AMs and CT head
- As required, join bid war rooms to ensure on-time delivery of high-quality responses
- Work with AMs to ensure that Opportunity management (in CRM tool) is accurate and kept updated (the position is not responsible for CRM entry; rather it is a governance check and point of contact for resolving technical issues)
- Analysis of standard governance dashboards and generation of specialized reports based on current business needs expressed by CT head
- Reach out to a defined set of customer contacts to generate forecasts and enter those forecasts into CRM
- Work with Nokia delivery teams to track progress against customer required dates and flag risks to AMs and CT head
- Provide a first escalation point for delivery issues – both for customer enquiries and guidance requests from Global Operations
- Be the prime coordinator for the creation of new customers in the Nokia customer database
- Follow up with Compliance team (Anti-Corruption Assessment Form & Company Profiling)
Job Requirements
- Bachelors or Master’s degree in engineering, telecommunications, business or a related field.
- Fluency in Arabic, English and preferably French languages.
- Knows the principles of business management and sales processes
- Capability to operate within multinational and cross-functional virtual teams under time constraint & stress scenarios
- Enthusiasm in keeping abreast of technological and market trend as well as competitive intelligence
- Embrace challenges
- Customer Focus and meeting commitments
Apply Via The Following Link