Fresh graduate at IDB Bank

IDB Jobs
IDB Jobs

Job Description

  • Receiving incoming calls from customers
  • Responding to customers’ questions and inquiries about the bank’s various products.
  • It effectively reduces manual transactions and contributes to increasing the use of digital channels such as online banking and other digital systems.
  • Executing customer requests in line with bank policy and procedures.
  • Collecting complaints related to credit company customers, coordinating with the bank’s internal departments, and working to resolve them.
  • Recording requests, inquiries and complaints on the bank’s CRM or applications to track them properly.
  • Adherence to sector and bank specific quality standards for serving corporate clients.
  • Intermittent selling of the bank’s products and services and referring to the product manager in the sector.
  • Handling and implementing tasks specified by the direct manager.
  • Having a high level of knowledge of monetary and commercial products and the bank’s services.
  • Identifying the needs of corporate customers and meeting them correctly.
  • Providing customers with a high level of support regarding the bank’s digital products launched by the cash management team in the sector.
  • Follow corporate customer service management policy and procedures.

Job Requirements

  • 0- 2 years of relevant Banking experience.

Apply Via The following Link

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