Job Description
- Log calls received on the query management system indicated customer and query related details
- Ensure that calls logged correspond to calls received (number of calls) on a daily basis
- Perform Customer Identification and verification for each customer in accordance with procedures as set out prior to raising any information or performing any action on their accounts
- Own the resolution of customer quires by responding to their requests at the first instance using all the bank’s systems available.
- Ensure that all the details pertaining to the complaint is obtained from the customer, log all required details into the relevant method
- On a daily basis, collect the complaints information and submit to the call center team leader to analyze.
Job Requirements
- University Graduate is must
- Strong people skills
- Strong telephone skills
- Good computer skills
- Excellent customer focus skills
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