- Send the case to Master card for investigation and record the case in tracking sheet.
- Handle all outgoing charge-back cases and incoming presentments.
- Handle all incoming charge-back cases and outgoing presentments.
- Follow up with MasterCard and ensure receiving the response within the time line.
- Daily Monitoring of pending charge-back cases.
- Coordinate with charge-back contact persons on other banks to speed up the response.
- Prepare the charge-back entries and submit to settlement team for posting.
- Monitor the charge-back suspense account.
- Prepare a monthly proof for the charge-back suspense account.
- Daily update for the charge-back cases tracking sheet.
- Report fraud cases to Risk management.
- Keep updating by latest master card regulations.
- experience from 1 to 3 years (MasterCard).
Apply Via The Following Link