Chargeback Officer at ADIB


Job Description

  • Send the case to Master card for investigation and record the case in tracking sheet.
  • Handle all outgoing charge-back cases and incoming presentments.
  • Handle all incoming charge-back cases and outgoing presentments.
  • Follow up with MasterCard and ensure receiving the response within the time line.
  • Daily Monitoring of pending charge-back cases.
  • Coordinate with charge-back contact persons on other banks to speed up the response.
  • Prepare the charge-back entries and submit to settlement team for posting.
  • Monitor the charge-back suspense account.
  • Prepare a monthly proof for the charge-back suspense account.
  • Daily update for the charge-back cases tracking sheet.
  • Report fraud cases to Risk management.
  • Keep updating by latest master card regulations.

Job Requirements

  • experience from 1 to 3 years (MasterCard).

Apply Via The Following Link

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