- Identifies individual customer needs and fulfils it with proper bank’s products or services.
- Promotes and sells the bank’s products and services to achieve the preset sales targets.
- Maintain the required product knowledge in order to provide accurate presentations to individual customers and to ensure suitability of the products to customers’ needs.
- Handles Individual customers’ requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of their full satisfaction.
- Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.
- Uses cross-selling techniques with EGBANK existing Individual customers
- Adheres to all policies and procedures.
- Ensures that individual customers’ profiles are updated through implementing the KYC principle (Know Your Customers)
- Promotes E-channels awareness and encourage individual customers to use them
- Carries out any task requested by the Customer Service Head & Branch Manager.
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