Customer Relationship Officer – Palm Strip Branch at EG Bank

EG Bank Career
EG Bank Career

job Description

  • Identifies individual customer needs and fulfils it with proper bank’s products or services.
  •  Promotes and sells the bank’s products and services to achieve the preset sales targets.
  • Maintain the required product knowledge in order to provide accurate presentations to individual customers and to ensure suitability of the products to customers’ needs.
  • Handles Individual customers’ requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of their full satisfaction.
  • Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.
  • Uses cross-selling techniques with EGBANK existing Individual customers
  • Adheres to all policies and procedures.
  • Ensures that individual customers’ profiles are updated through implementing the KYC principle (Know Your Customers)
  • Promotes E-channels awareness and encourage individual customers to use them
  • Carries out any task requested by the Customer Service Head & Branch Manager.

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