Internship 2022 At IBM

IBM Jobs
IBM Jobs

Internship Description

  • Responding to client queries and providing remote technical software support in a timely manner.
  • Maintaining highest client satisfaction and relationships even in severe and pressurized situations.
  • Interacting with client and IBM functions consistently until problem solution.
  • Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business
  • Employing IBM’s standard support delivery methodologies and tools.
  • Following established processes for effective management of support incidents.
  • Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. 
  • Demonstrate excellent English oral and written communication skills.
  • Adhere to the set working schedule, supporting 24×7 shift operations.
    This is a 6 month contract, internship.

Internship Requirements

  • Language skills: Fluency in English; written and oral. 2nd European Language preferred.
  • Technical skills: Basic knowledge of Operating Systems (UNIX and Linux);
  • Bachelors Degree; Computer Science or Software Engineering preferred
  • Excellent communication skills (both verbal and written)
  • Excellent organizational skills
  • Good analytical and problem solving skills
  • Ability to work within a team
  • Strong customer driven focus
  • Good presentation skills
  • Ability to listen to clients and understand both situational and technical issues
  • Focused & Results orientated
  • Accuracy and attention to details

Apply Via The Following Link