Customer Relationship Officer at EG Bank

EG bank Jobs
EG bank Jobs

Job Description

  • The Customer Relationship Officer is responsible for marketing and selling the bank’s products and services through direct and cross selling techniques while maintaining a high quality service. In addition to developing relationships with customers and ensuring that their profiles are up to date.
  • Develops sales action plan to market and sell the bank’s products and services, in coordination with the branch manager
    Identifies and acquires quality NTB [New to bank] customers through the various selling techniques and activation of referrals
    Reviews and monitors daily activities related to sales and services to ensure highly efficient and effective results
    Plans for field work by conducting weekly meetings to schedule sales visits and review performance indicators constantly
    Submits related sales reports to Branch Manager provided with any required recommendations on a regular basis
    Coaches and advises subordinates on how to target and increase sales opportunities by providing the necessary guidance and support to promote sales and service driven culture
    Handles difficult or sensitive customer issues, requests and complaints and act to promptly address and resolve these issues in due time
    Monitors staff performance and provide improvement opportunities to enhance sales skills and product knowledge

Job Requirements

  • Minimum education : Bachelor Degree in business administration or finance from a recognized university
  • Languages: Fluent in Arabic and English (writing and speaking)
  • Ideal experience: Minimum of 2 years of experience in Banking, preferred in customer service and sale

Apply Via The Following Link