Job Description
- Welcomes and orients all branch walk-in customers by handling their requests and inquiries in the most professional manner
- Manages the branch queue by migrating customers to the various channels (ATM, Online banking …etc.)
- Checks walking customers’ requests, answers and resolves their related issues in a timely manner
- Refer products based on customer potential when possible and maintain good relationships with the customer while working on increasing the customer base through cross-selling and getting NTB referrals from the walk-in customer
- Assists in completion of any required documents for certain product or service requested by customers
- Direct customers to alternative channels through explaining the relevant features of the online service to improve the customer journey perception about other channels of service
- Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.
Job Requirements
- Fresh Graduates
Apply Via The Following Link
