Cards & Wallet Operations Team Leader at Al Ahli Bank of Kuwait – Egypt

Job Description

Manage card operations, problems etc. and ensure issues are resolved to customer satisfaction and within time guidelines.
Manage correspondences, responsible for UATs of the system enhancements and any modification to enhance current job and the workflow for cards.
Coordinate with Master card & Visa to implement any new mandates or new projects.
Prepares manuals /Quick reference to the systems for the end users.
Handling all the operational requirements related to credit/debit cards business development/campaigns.
Manage segregated/dual control securities for systems/equipment and card stock access.
Monitor downtime in network operations and take remedial action.
Initiate systems Enhancement & Updates.
Manage the updating of billing schedules, implement fees changes, etc.
Coordinates and control all the cards operation projects on the card systems.
Prepare manuals / quick reference from the system to end users.
Manage correspondences, responsible for UATs of the systems enhancements and any modification to enhance current job and workflow for Mobile Wallet.
Manage any Mandates received from CBE / Ta7Weel / Master Card for Mobile Wallet.
Managing Projects and new launching products within the timelines.

Bachelor’s Degree in relevant discipline or equivalent experience.
At least 5-7 years’ banking sector experience.
Experience of large-scale card operations management and cards technical support.
Retail banking, credit administration & cards operation
Card operations principles and procedures
Project management knowledge

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