Job Description
- Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Delivers what is promised in line with customer expectations.
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products.
- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications.
- Generating customer loyalty through strong knowledge of key products and services.
- Owns and resolves issues and understands how and when to escalate.
- Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values.
- Values diversity amongst team.
- Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
- Maintains HSBC internal control standards.
- Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centers.
Job Requirements
- Must be university graduate in any discipline.
- Must be proficient language(s) required by the process.
- Open to working flexible shifting schedules.
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
- Takes pride in delivering what is promised in line with the customer and service expectations.
- Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order.
- Ability to work in a high-volume, fast paced environment is required.
- Proficiency with personal computers and basic software packages and specialized applications.
- Excellent communication skills and is polite and friendly at all times.
- Displays patience and empathy.
Apply Via The Following Link