UK Contact Center Agent At HSBC


Job Description

  • Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
  • Delivers what is promised in line with customer expectations.
  • Offers value added products and services based on customer needs analysis and ensures customer understanding of those products.
  • Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications.
  • Generating customer loyalty through strong knowledge of key products and services.
  • Owns and resolves issues and understands how and when to escalate.
  • Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values.
  • Values diversity amongst team.
  • Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
  • Maintains HSBC internal control standards.
  • Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centers.

Job Requirements

  • Must be university graduate in any discipline.
  • Must be proficient language(s) required by the process.
  • Open to working flexible shifting schedules.
  • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
  • Takes pride in delivering what is promised in line with the customer and service expectations.
  • Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order.
  • Ability to work in a high-volume, fast paced environment is required.
  • Proficiency with personal computers and basic software packages and specialized applications.
  • Excellent communication skills and is polite and friendly at all times.
  • Displays patience and empathy.

Apply Via The Following Link

HSBC in Egypt is part of one of the world’s largest financial services organisations. Whether you are an experienced professional, looking for your first job or are interested in one of our student and graduate programmes, we provide many ways for you to develop your skills and achieve your career ambitions in a diverse and inclusive environment.