Team Leader Corporate Operations – Quality Control (MGN Egypt)

Mashreq Bank Career
Mashreq Bank Career

Job Discretion

  • Ensure well aware of all procedures that are developed comply with Bank Policy and Guidelines / SOPs (Standard Operating procedures).
  • Review customer complaints to identify the gaps from time to time to add the issues in the QC checklist.
  • Perform and complete daily QC as per the QC Framework and publish the daily reports to the Stakeholders
  • Identifying the errors and sharing the feedback to the respective processing team
  • Publishing the daily and Monthly QC Dashboard MIS (Management Information Systems)
  • Ensure corrective actions are taken as per the QC framework on identified errors by respective teams
  • Analyze errors and contribute ideas for error reduction
  • Identify process gaps and recommend system improvements and enhance efficiency to minimize risk and improve delivery standards
  • Performing Quality check on a daily basis based on QC sampling methodology for all the units under CIBG Operations as listed above
  • Independently manage QC deliberations post the errors are identified and shared
  • Creation of new QC frameworks and conduct annual review with no overdues
  • Cross training initiatives by managing BAU (Business As Usual)activities
  • Ensure Mashreq Bank Objectives (MBOs) achieved on time.

Job Requirements

  • Graduate with thorough and in depth understanding of CCAM / MMU / KYC activities
  • Efficient and logical approach to identify errors while performing quality check
  • Sound knowledge and understanding of UAECB (UAE Central Bank) regulations
  • Detailed Knowledge & experience in KYC AML Due Diligence, across all risk levels & legal entity types
  • Thorough understanding of Financial Operating Systems.
  • A Minimum of 4 to 6 years’ experience in General Banking.
  • Strong communications and interpersonal skills
  • Result oriented & willingly undertakes new challenges, responsibilities/assignments.
  • Proficient in MS Excel for the purposes of publishing MIS reports to the senior management

Apply Via The Following Link