Job Description
- Offer guidance to lead and manage all aspects of the messaging and collaboration environments
- Support users and the Service Desk with issues related to connectivity and usability to the systems, which includes escalated support for client issues, Mail Service, Bank Portal, Enterprise Vault, Skype for Business, MS Teams, and product functionality
- Manage mail-related systems and tools.
- Oversee the SharePoint Portal Server infrastructure, user access and application deployment.
- Support the installation, configuration, security, operation, and maintenance of all MS Exchange Servers and web portal servers
- Manage backend services as relates to Messaging and Collaboration systems
- Review and maintain scheduled tasks related to MS Exchange, SharePoint, Enterprise Vault, Skype for Business, MS Teams, MS Azure
- Review and update related policies
- Install Security updates and Vulnerability
- Provide and follow best practices for systems architectures
- Plan and document changes in the environment
- Create and manage automation and integrations between services
- Reporting
- Review global outages and communication issues to BT leadership
- Run Analytic reports as needed for products for BT and Security leadership
- Experience in defining/generating reports and metrics.
- Other Support
- Have the ability to work closely with other Vendors and BT on issues
- Be able to work with vendors to introduce new features to the environment
- Submit Change Management items to CAB as needed
- Ability to create scripts to invoke changes and gather data
Job Requirements
- Bachelor’s degree in a technical discipline or minimum of 5 to 7 years of directly relevant experience desired.
- Will consider candidates with relevant IT industry certifications (ITIL, MCSA, MCITP, or MCTS).
- Deep knowledge of MS Exchange, SharePoint, Skype for Business and MS Teams and protocols
- Basic knowledge of scripting (PowerShell)
- Knowledge of VMware, Backup, Archiving and AV
- Will be required to be accessible 24×7 in case of emergency
- Strong written and oral communications skills, specifically technical documentation.
Apply Via The Following Link
