Service Advisor at Toyota

Toyota Jobs
Toyota Jobs

Job Description

  • Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Systems
  • Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
  • Able to provide detailed explanations on jobs to be carried out on vehicles.
  • Provide a detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
  • Ability to advise customers on the required vital jobs..
  • Should have flair for Selling Value-added Services, Service Contracts, and accessories.
  • Able to make every effort to resolve Customer Complaints and ensure the customer has a positive ownership experience.
  • Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
  • Conduct NPS Survey during vehicle delivery to get customer’s feedback on their experience at the Toyota service center
  • Raise Warranty approvals
  • Raise special orders for parts not available and follow up and keep customers informed.
  • Prepare Invoices on Systems and arrange for Active delivery of vehicles.
  • Follow up payments of credit customers and ensure collection within the stipulated time.
  • Conduct post-service follow-up to ensure customer satisfaction.

Job Requirements

  • Bachelor Automotive Engineering
  • Experience 2 Years or more in Automotive.
  • Preferably English/Arabic speaking.
  • Basic computer skills MS Office.
  • Presentable.
  • Negotiation skills
  • Basic sales skills.

Apply Via The Following Link

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