Job Description
- A “Regional HR Services Lead” is a kind of “swiss army knife” for various topics in HR services, being the focal point in ensuring efficient and effective delivery through an eco-system of providers
- Building a win win relationship between internal stakeholders and external service providers
- Driving change initiatives in area of responsibility, often across several/all HR functions and involving (senior) business leaders
- Building and strengthening process know-how in order to future proof the organisation
- Support of other HR IT / Business Process initiatives, e.g. contributing regional or topic expertise and aspects, playing a key role in the roll-out in assigned countries
- Work closely and service management of the business process outsourcing service provider, ensuring quality operations, whilst taking the lead on deficiency resolution
- A major contributor in our global HR transformation project, whilst ensuring continuing of existing operations
Job Requirements
- Strong experience in HR Services / Business Processes including shared services / HR BPO outsourcing operations, i.e. HR Administration, Payroll, HR query Management (Service Desk)
- Leadership experience both direct and indirect – Direct: although this role will initially be an individual contributor we envisage in the short to medium term the need to grow the team within the region. Indirect: your ability to influence others not directly in your span of control will be critical in achieving results
- HR IT domain know-how – Workday HCM, ServiceNow desirable
- Experience in managing / service managing an eco-system of partners / vendors in HR Services
- Proven track record in delivering change / improvement projects, specifically in HR services
- Strong problem solving and critical thinking skills with a continuous improvement mindset
- Strong analytical skills and fact based decision ability
- Self-directed with an ability to organize, plan, prioritize
- Outstanding communication skills with the English language as a must have.
- Excellent organizational and time management skills
- Self-motivated to drive initiatives through to completion as an individual contributor and through others
- Ability to thrive in a global environment, working flexibly where required
- Degree in Administration with HR or a combination of HR/IT, or Business Information Systems
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