Job Description
- Work with product management teams to determine business requirements for the design, configuration, and deployment of conversational UI initiatives
- Tune and refine the chatbot natural language processing (NLP) engine, workflows and intents, as well as publish new workflows
- Design, configure, and test reusable components such as intent models and machine learning models to promote configuration-based solutions, under the guidance of the product team
- Provide input to help the product team understand how conversational experiences will enhance customer engagement
- Perform regular analysis of trends in chatbot conversations to proactively suggest topics and unanswered questions with the biggest opportunity to automate
- Use rapid prototyping and testing of various conversational flows to help the product team assess the outcome of different approaches
- Compelling real-world experience related to machine learning OR Artificial intelligence related to Natural language processing and or Computational linguistics
- Expertise in either Java or C/C++ and any one of scripting languages like Perl/Python/ JavaScript
Job Description
- 5+ years of hands-on experience
- Experience with Natural Language Processing
- Application of machine learning algorithms and techniques for natural language processing
- Experience with supervised and unsupervised machine learning techniques
- Owning module development as an individual contributor
- Sound knowledge in Syntax and Semantic processing using statistical methodologies and/or Chatscript
- Experience in Word prediction algorithms
- 3-5 years experience purely in applied linguistics & NLP, related product development
- Experience in Information extraction and retrieval techniques
- Familiarity with chatbots, voice-enabled devices, or other conversational channels
- Good to have skills with big data management tools, Node.js and scripting
- Good knowledge of content categorization algorithms
- Research, design and development of natural language processing algorithms
- Bachelor’s or Master’s Degree in Engineering OR Computer Science.
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