Job Description
- As a member of the AIX Technical team, job responsibilities include the demonstration of exceptional communication skills (verbal and written) to IBM clients, other IBM employees, and IBM management, timely updates for client situations, ability to effectively manage multiple complex situations, and deep technical product knowledge.
Job Requirements
- At least 1 years experience working in the area of Customer support
- Language skills: Fluency in English; written and oral
- Technical skills: Basic knowledge of Operating Systems (UNIX and Linux);
- Bachelors Degree; Computer Science or Software Engineering preferred
- Willing to work during US time zone shift.
- Excellent communication skills (both verbal and written)
- Excellent organizational skills
- Good analytical and problem solving skills
- Ability to work within a team
- Strong customer driven focus
- Good presentation skills
- Ability to listen to clients and understand both situational and technical issues
- Focused & Results orientated
- Accuracy and attention to details
- Flexibility to work night shifts ( from 12 AM – 9 AM)
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