Junior Retail Relationship Officer at Credit Agricole

Credit Agricole Jobs
Credit Agricole Jobs

Job Description

  • Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship.
  • Provide the assigned portfolio of intermediate customers with personalized service; so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty.
  • Maintain a superior customer service experience including pre-empting issues and proactive servicing.
  • Ensure delivery of customer promise and practice brand values, continue to maintain and improve the quality of service offered.
  • Maximize profitability from the priority base.
  • Actively identify new customers, grow affluent customers portfolio by introducing higher number of ‘NTB’ ‘new to bank’ affluent customers.
  • Up-sell and cross-sell other bank products and services to existing customers.
  • Minimize customer attrition.
  • Maintain customer contact.
  • Orient & Educate the walk-in customers on the use of the self-service zone.
  • Follow up with others, departments, pipeline credit/ operations dept. on pending cases.
  • Ensure handling & covering  all customers’ requests/ inquiries to deliver services excellency
  • Efficiently handle customer’s complaints and escalate as appropriate
  • Respond to Compliance Department requirements by obtaining proper approvals.
  • Ensure the implementation of all Bank policies / procedures / KYC compliance requirements are in place.
  • Ensure following set procedures as per designation.

Job Requirements

  • 1-2 years in Retail Banking or customer service
  • Leadership and management. 
  • Marketing & Selling skills.
  • Problem solving & decision making abilities
  • Communication & interpersonal skills.
  • Time management & organizational skills
  • Customer service & communications skills

Apply Via The Following Link

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