Job Description
- Providing a personalized, friendly and efficient cashiering service
- Provide exceptional, efficient counter service for all customer segments, Retail Banking and Wealth Management (RBWM), Premier and Corporate
- Pro-actively encouraging new and existing customers to register for, and use, alternative delivery channels e.g. Personal Internet, Banking/self-service equipment for routine queries/transactions
- Making effective customer contact to identify and address customer needs by actively promoting relevant bank solutions, referring on as appropriate
- Updating customer profile screens with details of customer contact
- Work closely with sales floor team to make effective referrals
- Complete declarations forms properly and obtain clear and meaningful explanations on the source of funds
- Be alert to customers who frequently visit the Bank to execute small transactions and advise his/her supervisor
- Comply with policy and regulations to get satisfactory audit report with nil repeated recommendations
- Abide by Group and Local procedures; Know Your Customer (KYC) requirements; Money laundering deterrence and audit recommendations
Job requirements
- Knowledge of cashiering procedures and regulations
- Ability to complete all levels of transactions for all segments of customers
- Knowledge of core products, account opening systems and Customer Relationship Management system
- Knowledge of all branch operational procedures
- Money Laundering Awareness Certificate held
- Knowledge of Financial Services Act (FSA) and Consumer Credit Act (CCA) implications
- Understanding of scored lending
- Strong interpersonal and empathy skills
- Good decision making skills and proven ability to deliver accuracy and efficiency
- Attain appropriate franchise level for the role as per the Professional Standard Scheme (or equivalent)
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