Fresh Teller Officer at HSBC


Job Description

  • Providing a personalized, friendly and efficient cashiering service
  • Provide exceptional, efficient counter service for all customer segments, Retail Banking and Wealth Management (RBWM), Premier and Corporate
  • Pro-actively encouraging new and existing customers to register for, and use, alternative delivery channels e.g. Personal Internet, Banking/self-service equipment for routine queries/transactions
  • Making effective customer contact to identify and address customer needs by actively promoting relevant bank solutions, referring on as appropriate
  • Updating customer profile screens with details of customer contact
  • Work closely with sales floor team to make effective referrals
  • Complete declarations forms properly and obtain clear and meaningful explanations on the source of funds
  • Be alert to customers who frequently visit the Bank to execute small transactions and advise his/her supervisor
  • Comply with policy and regulations to get satisfactory audit report with nil repeated recommendations
  • Abide by Group and Local procedures; Know Your Customer (KYC) requirements; Money laundering deterrence and audit recommendations            

Job requirements

  • Knowledge of cashiering procedures and regulations
  • Ability to complete all levels of transactions for all segments of customers
  • Knowledge of core products, account opening systems and Customer Relationship Management system
  • Knowledge of all branch operational procedures
  • Money Laundering Awareness Certificate held
  • Knowledge of Financial Services Act (FSA) and Consumer Credit Act (CCA) implications
  • Understanding of scored lending
  • Strong interpersonal and empathy skills
  • Good decision making skills and proven ability to deliver accuracy and efficiency
  • Attain appropriate franchise level for the role as per the Professional Standard Scheme (or equivalent)

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