Fresh HR Ops Associate at Pepsico

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pepsico jobs

Job Description

  • Act as a first line support between employees & the HR staff.
  • Log received queries on ticketing system.  
  • Resolve queries quickly and efficiently or direct the employee to the right channel.  
  • Identify recurring problems, report trends to management, and recommend possible solutions or correction procedures.
  • Resolve as many requests as possible on first call resolution, thereby reducing the number of inquiries redirected to next level of support.
  • Prepare weekly & monthly analysis report about Call center activities.
  • Provide an advisory service to employees ensuring that they are fully aware of their entitlements.
  • Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement.
  • Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
  • Partner with team to execute plans to improve customer satisfaction with a focus on processes.
  • Manage escalation and takes ownership for ultimate issue resolution.
  • Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.

Job Requirements

  • 0-1 HR Shared Services process and SLA management experience.
  • Service management and ticket management system experience.
  • Process management and continuous improvement with a focus on optimization and productivity.
  • Very good English language skills.

Apply Via The Following Link

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