- Professional greeting of walk-in customers, directing them as appropriate.
- Manage the counter queue by identifying customers’ needs and assisting them in completing required forms prior to approaching the counter.
- Externalizing low added value transactions towards self-service zone by educating customers on the use of the machines.
- Promptly & effectively handle fast services & inquiries
- Book appointment for customers seeking products sold at the Advisory Zone or a complex customer transaction.
- Promptly and efficiently handle customer quick inquiries / complaints.
- Generating a continuous flow of referrals/ appointments as per target set in the commercial action plan.
- Enhance Role in Business Referral Program Process.
- Responsible to handle New Que-Matic System Process.
- Responsible to handle New Customer feedback on I-Pad System.
- And any other assigned tasks.
- University/College Degree.
- Good command of the English language.
- 0-2 years of experience preferably in the financial services industry
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