- Sales Achieve sales targets covering all required banking products as per branch business objectives.
- Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency.
- Products Explain products and services to customers in order to achieve sales
- Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
- Complaints Resolve issues and complaints from customers; escalate issue when outside authority
- Customer requests Process requests from existing and new customers and provide them with excellent service
- Customer administration Send, receive and file confirmations and ensure transfers are properly processed
- Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately
- Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks
- Education: Bachelor’s Degree or Equivalent Certification/Experience
- Experience: From 0 to 4 years of banking experience
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