Job Description
- Act as a link between all stakeholders for resolving claims, managing the E2E process
- Receive claims from customers and enter them into S-Case management tool in a timely manner, making all necessary integrity and quality checks
- Maintain and build strong working relationship with distributors, respond fast and reliably to their questions and claims.
- Apply knowledge of the relevant SAP functionalities
- Claims Resolutions
- Number of credit notes issued
- Number of claims logged
- Claim resolution cycle time
- Customer Satisfaction
Job Requirements
- Education: University degree
- Experience: Minimum 2 years’ experience, preferably in Customer Service;
- Experience from a multi-national or regional company in Pharma / Medical industry
- Language: English, Arabic
- Location: Cairo
- Relocation availability: No
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