Fresh Customer Service Associate at Johnson & Johnson

Johnson & Johnson Jobs
Johnson & Johnson Jobs

Job Description

  • Act as a link between all stakeholders for resolving claims, managing the E2E process
  • Receive claims from customers and enter them into S-Case management tool in a timely manner, making all necessary integrity and quality checks
  • Maintain and build strong working relationship with distributors, respond fast and reliably to their questions and claims.
  • Apply knowledge of the relevant SAP functionalities
  • Claims Resolutions
  • Number of credit notes issued
  • Number of claims logged
  • Claim resolution cycle time
  • Customer Satisfaction

Job Requirements

  • Education: University degree
  • Experience: Minimum 2 years’ experience, preferably in Customer Service;
  • Experience from a multi-national or regional company in Pharma / Medical industry
  • Language: English, Arabic
  • Location: Cairo
  • Relocation availability: No

Apply Via The Following Link

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