Executive Assistant at HSBC

HSBC Career
HSBC Career

Job Description

  • Be responsible for calendar management for the Senior Manager, requiring interaction with internal and external executives and assistants, to coordinate a variety of meetings
  • Communicate and handle incoming and outgoing emails on behalf of the Senior Manager and respond where appropriate
  • Promptly screen and handle daily calls and inquiries and respond independently to routine issues and questions
  • Make travel arrangements for the Senior Manager and arrange overseas meeting schedules and programmes
  • Take minutes of meetings and follow up with any actions
  • Produce letters, reports, memoranda, forms and schedules, utilising various PC-based software packages
  • Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, handling courier and filing; and sometimes confidential materials
  • Team administration to consolidate department organisation charts, staff contacts, holiday records, and the whereabouts tracker.
  • Provides a professional and confident representation of the Senior Manager
  • Build a network and develop relationships with HSBC employees at all levels. Cover for other EAs within the team.
  • Extends help to other PA’s workloads permitting. Work with other PA’s to ensure good teamwork and cover arrangements are in place.
  • To continually reassess the operational risks associated with the role and adhere to internal controls, procedures and policies
  • Support, encourage and participate in a programme of continuous improvement and cost control/reduction
  • Consider HSBC’s commitment to reducing its carbon footprint
  • Effective use of technology
  • Maintain confidentiality at all times relating to information handled and known

Job Requirements

  • Strong interpersonal skills, confident and ability to work at all levels
  • Professional and able to project a good image to external clients
  • Strict adherence to the requirements of confidentiality
  • Energetic, enthusiastic team player
  • Role model and ambassador for HSBC and their executive manager
  • Very good knowledge of Lotus Notes and proficient in Word, Excel and Powerpoint
  • Professional, polished, ability to deal assertively but sensitively with internal and external customers
  • Remain calm under pressure
  • Ability to re-prioritise in very short timescales
  • Discretion and integrity.

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