Customer Care Advisor Required At Vodafone

Vodafone Jobs
Vodafone Jobs

Job Descreption

  • Handles customer requests, issues or questions in a professional manner and strives to deliver a first time resolution service.
  • Meets defined Kips including NPS and sales.
  • Acts as an advocate of Vodafone, protecting the reputation by following Vodafone’s Brand Tone of Voice.
  • Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions.
  • Uses time proactively and efficiently to deliver on service targets.
  • Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers.

Job Requirements

  • Digital Advocacy
  • Customer Journey Knowledge
  • Ownership
  • Building Rapport
  • Resilience
  • Expert Advice
  • Expert Communication
  • Empathy
  • Customer Experience
  • Product and Service Advocacy
  • Service Delivery Excellence

Apply Via The Following Link

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