Job Descreption
- Handles customer requests, issues or questions in a professional manner and strives to deliver a first time resolution service.
- Meets defined Kips including NPS and sales.
- Acts as an advocate of Vodafone, protecting the reputation by following Vodafone’s Brand Tone of Voice.
- Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions.
- Uses time proactively and efficiently to deliver on service targets.
- Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers.
Job Requirements
- Digital Advocacy
- Customer Journey Knowledge
- Ownership
- Building Rapport
- Resilience
- Expert Advice
- Expert Communication
- Empathy
- Customer Experience
- Product and Service Advocacy
- Service Delivery Excellence
Apply Via The Following Link
