Customer Accounts Specialist at Coca-Cola

CocaCola Careers
CocaCola Careers

Job Description

  • Collaborate with the Business Unit and customers to ensure that plant supply is guaranteed on-time in full and costs are optimised
  • Conduct segmentation analysis and use output to develop engagement plans appropriate to the customer
  • Seek frequent feedback from our bottling partners as part of the CPS continuous improvement mind-set and use tools like the opinion survey, feedback forms and customer facing metrics including OTIF results to deliver world class levels of customer service
  • Gather & analyse forecast information engage & collaborate with bottling partners to validate and improve plant forecast accuracy
  • Align on the plant forecast with the Business Unit Finance managers, provide data to underscore deviations in expectations and incorporate their knowledge as required
  • Monitor, analyse and take mitigation actions based on aging stock reports, in association with internal departments, Business Units and the Customer
  • Work closely with stakeholders in developing mitigating actions against potential stock obsolescence and to ensure all avenues are exhausted to eliminate exposure on plant finished goods and ingredient where appropriate
  • Work with internal & external teams in the implementation of supply point shifts (both planned shifts & BCP activations), managing to the project timeline and needs of the bottling partners to ensure smooth transition.
  • Identify areas of productivity & cost saving opportunities such as in the area of supply models, transport and package optimisations, work with CS and CRM in approving and implementing these projects to completion.
  • Coordinate with Juice Suppliers, CPS Vendor Schedulers, Transport & Logistics & (in Direct Product Supply model) to ensure that requirements in terms of supply origin & customs duties, SKU, transport, documentation, labelling and temperature conditions are implemented and adapted to meet the customers and portfolio’s evolving needs.

Job Requirements

  • 0-2 years’ experience in Customer service, supply-chain function.
  • University/Bachelor degree in a Logistics / Supply Chain or Business Adminstration.
  • Other qualifications may be considered if supported by appropriate work experience
  • SAP S&D Module
  • Empowered and self-starter as manager can be remotely located
  • Commercial, technical & financial knowledge.
  • Presentation skills (face to face and virtual)
  • Supply chain and logistics knowledge
  • Ability to communicate and collaborate with diverse groups of people (technical, supply chain, procurement, freight companies, suppliers and internally in CPS)

Apply Via The Following Link