CSE – Contact Center at HSBC

HSBC Jobs
HSBC Jobs

Job Description

  • Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
  • Delivers what is promised in line with customer expectations.
  • Offers value added products and services based on customer needs analysis and ensures customer understanding of those products.
  • Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications.
  • Generating customer loyalty through strong knowledge of key products and services.
  • Owns and resolves issues and understands how and when to escalate.
  • Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values.
  • Values diversity amongst team.
  • Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centers.
  • Maintains HSBC internal control standards.
  • Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centers.

Job Requirements

  • Must be university graduate in any discipline.
  • Must be proficient language(s) required by the process.
  • Open to working flexible shifting schedules.
  • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
  • Takes pride in delivering what is promised in line with the customer and service expectations.
  • Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order.
  • Ability to work in a high-volume, fast paced environment is required.
  • Proficiency with personal computers and basic software packages and specialized applications.
  • Excellent communication skills and is polite and friendly at all times.
  • Displays patience and empathy.

Apply Via The Following Link

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