Core Banking Application Support Specialist at ADIB Bank

ADIB Career
ADIB Career

Job Description

  • Service Availability and Delivery Management
  • Act as a second level support for incidents that service Desk is unable to do so independently.
  • Escalate incidents to SW vendors and provide recreation scenarios as well as proposed solutions that ensure service continuity over the banking systems.
  • Follow up delivery of incident/ problem solutions.
  • Perform software research, testing, and recommendations when needed
  • Handling Vendors, internal IT & business communications effectively.
  • This position requires response and issue resolution during nights and weekends as necessary to meet business needs.
  • Review Deployment plans for production changes.
  • Respond to requests and inquiries from business users and change management team for system changes and verify whether it can be done using local resources or thru vendor side.
  • Evaluates impact analysis provided by vendors and/or implementation teams for production changes.
  • Report incident status on weekly basis to support manager.
  • Problem Management.
  • Perform handover activities with application development/implementation team(s) for any new application before installing into production.
  • Plan and Perform periodic patching for all digital channels applications.
  • Follow up with vendor to deliver fixes, change requests that are requested to resolve incidents/problems
  • Reviewing / re-evaluating any solutions or fixes provided from vendors or developed internally before deploying into production
  • Patching – ensure quality development of patches that are deployed to the production environment.
  • Perform System upgrades, or lead vendor engagement to perform system updgrades.
  • Supports a project delivery point of view & Day to day issues support and align the business requirements.
  • Handle system analysis & design of in house developed systems as well as Development in line with bank agreed system architecture and development tools and following quality standards.
  • As a team member, this role will also handle, internal IT & business communications effectively.

Job Requirements

  • B.SC computer science or computer engineering
  • 2- 7 years of experience.
  • Experience in core banking / bank applications
  • Have previous experience working on banking applications support and troubleshooting role or a large scale banking system implementations .
  • Banking background is must .
  • Previous Experience in these applicants solutions is most recommended (Ethix core (Phoenix) , ethix finance , ethix trade , ethix salset , ethix branch)

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