Contact Center Service & Sales Representative at HSBC

HSBC Career
HSBC Career

Job Description

  • Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
  • Delivers what is promised in line with customer expectations.
  • Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications.
  • Targets on efficiency, quality and effectiveness
  • Adherence to documented policies and procedures.
  • Owns and resolves issues and understands how and when to escalate .
  • Knowledge of Group compliance, Operational Risk.
  • Maintains HSBC internal control standards 
  • Awareness of all elements of Operational Risk associated with the role.

Job Requirements

  • Excellent level of English 
  • Open to working flexible shifting schedules
  • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
  • Takes pride in delivering what is promised in line with the customer and service expectations
  • Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
  • Ability to work in a high-volume, fast paced environment is required
  • Proficiency with personal computers and basic software packages and specialized applications
  • Excellent communication skills and is polite and friendly at all times
  • Displays patience and empathy
  • Payments Products knowledge will be an asset
  • Having a previous customer experience will be an asset
  • Additional language knowledge will also be an asset

Apply Via The Following Link

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