Collection Officer(Cards) at Mashreq Bank

Mashreq Bank Jobs
Mashreq Bank Jobs

Job Description

  • Work a queue of delinquent accounts & resolve delinquency status.
  • Contact customers & convince them to pay; identify reasons for non-payment.
  • Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL.
  • Propose settlement negotiations to recover delinquent balances (these accounts should be seriously delinquent).
  • Update contact details of customer & raise regular maintenance to facilitate customer requirements (billing changes, SI changes, reversals etc).
  • Route difficult/complex cases to the Team Leader.
  • Achieve performance targets that have been communicated.
  • Provide feedback on portfolio to Team Leader.

Job Requirements

  • Graduate.
  • Excellent communication skills.
  • Good excel/word skills.
  • Multi-lingual ability is an advantage (English + 1 other).
  • Assertive & confident.

Apply Via The Following Link