- Work a queue of delinquent accounts & resolve delinquency status.
- Contact customers & convince them to pay; identify reasons for non-payment.
- Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL.
- Propose settlement negotiations to recover delinquent balances (these accounts should be seriously delinquent).
- Update contact details of customer & raise regular maintenance to facilitate customer requirements (billing changes, SI changes, reversals etc).
- Route difficult/complex cases to the Team Leader.
- Achieve performance targets that have been communicated.
- Provide feedback on portfolio to Team Leader.
- Excellent communication skills.
- Good excel/word skills.
- Multi-lingual ability is an advantage (English + 1 other).
- Assertive & confident.
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