Job Description
- Responsible for the availability, performance and security of Applications in the production environment for business and other functions.
- Responsible for implementation and maintenance of all in-country data centers and infrastructure such as servers, Networks, storage devices, external connectivity gateways, Telephony systems etc.
- Engage with various teams on new initiatives/rollouts/problem resolutions.
- Participate in all forums requiring technology presence.
- Be an interface between business/operations stakeholders and all other technology domains
- Country technology budget management and performance to be tracked on a monthly basis
- Manage Technology Vendors and service providers, including contracts, procurements and payments, Service review meetings
- Enable support for key Technology initiatives/risks in the Country
- Drive the country agenda Technology product launches, system enhancements, problem/risk resolutions etc.
- Conduct service review meetings with ITSC, PSS and other domains as and when needed.
- Advise on potential technology risk areas and work out action plans to address them.
- Address ICS vulnerabilities in the country infrastructure.
- Support all locally hosted business/regulatory applications.
- Own and implement the Service Improvement initiatives for systems performance and stability
- Be the single management point of contact for high severity incidents and ensure issues are resolved promptly. Coordinate with ITSC, OTS, PSS, networks as appropriate.
- Ensure root cause analysis is completed for all high severity incidents and preventative actions are defined and implemented.
- Review change requests made by business and approve and progress them with appropriate teams.
- Review and manage implementation of all changes to ensure no risk to stability of systems / infrastructure.
- Participate in PSCs and/or working groups for in country major projects.
- Comply with the Policies and Risk guidelines as applicable in Technolog
- Develop the staff and vendor team in Egypt and get them multi skilled across all applications and infrastructure in the country.
- Ensure the direct reports complete the e-learnings before the due date and abide by the code of conduct
- Be a Mentor to others
- Provide leadership and support to local applications in UAE and 7 middle east countries totalling over 20 mission critical applications.
- Identify and nominate staff for external or internal training conducted by Axess Academy
- Work with the ICS teams towards compliance of applications as per ICS standards
- Continually undertake fixes for vulnerabilities as and when they are identified by the group
- Identify and address obsolescence on the platforms running the applications
- Co-ordinate with the Risk manager and other teams for raising and updating the risks
- Engage with HICS team to provide updates on risks identified in the country ICS forums
- Advise on potential risk areas and work out action plans to address them
- Ensure the applications and its related processes are aligned to the group’s strategic direction
- Any new applications should consider ‘Cloud First’ option for hosting the application subject to country compliance
- Identify opportunities to centralise and consolidate applications
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the unit.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Conduct regular SLA review meetings with vendors in compliance with the group vendor management framework.
- Ensure engagement with regulators is as per the protocol applicable for Egypt.
Job Requirements
- Strong Technology background and experience
- Effective English communication skills, both spoken and written.
- Strong analytical ability including comprehensive ability to analyze data, draw conclusions and forecast required changes.
- Strong networking and relationship-building across the organization.
- Ability to influence/negotiate with peers.
- Ability to manage multiple priorities.
- Adaptability as evidenced by the ability to handle day-by-day work challenges confidently.
- Strong sense of accountability when resolving issues.
- Sound change management skills.
- Sound project management capabilities.
- Sound Financial and budgeting skills
- The role is to co-ordinate IT Service Delivery in Egypt. Decisions need to be made to taking into account local business and technical issues.
- The job spans various business and support functions in Egypt and needs to balance the demands of the business with the overall IT Strategy of the Group.
- The jobholder needs initiative, diplomacy, patience and a pragmatic approach to problems.
- Judgement is called for when operational issues are likely to impact the business and effective decision-making skills are called for especially in case of major failures and contingencies
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