Call Center Team Lead at Banque Misr

Banque Misr Career
Banque Misr Career

Job Description

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
  • coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.
  • Communicate expectations to employees and provide timely updates, provide subject matter expertise in handling escalated customer calls as needed.
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.

Job Requirements

  • Minimum 3 years of experience in Call Center field.
  • Experience as Team leader is must or at least Acting as Team leader for a while.
  • Bachelor’s degree (Any)
  • Good to Very good command of English
  • No gender-based
  • Max age 35
  • Cairo Residents
  • No Relatives at Banque Misr.

Apply Via The Following Link

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