Call Center Officer at EFG Holding

EFG Hermes Career
EFG Hermes Career

Job Description

  • Inform clients of tender offers, IPOs, capital increase and unified code expiration.
  • Explain different products and services.
  • Create username and password, edit orders, and review technical analysis, market news and application download.
  • Fulfil clients’ inquiries regarding market updates by reading the fundamental and technical analysis reports and keeping up-to-date with markets news on a daily basis.
  • Respond to incoming clients’ calls to cover Place buy and sell orders in Egypt and UAE markets through Brokermind.
  • Price inquires.
  • Place clients’ orders/inquires for tender offers, IPOs and capital increase.
  • Market news, technical and fundamental reports inquires.
  • New accounts opening and required documents.
  • FX requests.
  • Cash requests (deposits and withdrawals).
  • Transfer stocks/cash from margin profiles to cash accounts and vice versa.
  • Bookkeeping requests.
  • Perform outgoing client calls to Follow-up on canceled orders.
  • Inform clients of suspicious transactions.
  • Handle margin contracts (Cover margin debt and Intraday with facilities closure).
  • Resolve clients’ complaints related to technical issues/problems and escalate any other complaints to the Compliance department for further action.
  • Stay up-to-date with EFSA and Corporate Actions rules and regulations.
  • Ensure compliance with all applicable AML/CTF rules and regulations as required in the conduct of the role.
  • Ensure timely completion of all relevant AML/CTF training provided by the Group.
  • Ensure response to AML, CTF & sanctions inquiries in a timely manner.

Job Requirements

  • Bachelor’s degree.
  • 0 – 4 years’ experience in a similar field.
  • Very good command of Arabic and English.
  • Good Microsoft Office skills (Word, Excel and Power point).
  • Excellent communication skills (written, verbal and listening).
  • Able to build partnerships and work well in teams.
  • Can identify problems and refer/escalate complex issues to a higher level.
  • Ensure deliverable are always of a high quality.
  • Able to work under pressure.
  • Multi-tasker.
  • Account Officer License from EFSA.

Apply Via The Following Link

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