Job Description
- Receive inbound calls to answer customers’ inquiries and provide them with all information needed regarding TEG products and services (Vehicles, Fork-Lift, Maintenance).
- Arrange maintenance appointments at all TEG service centers.
- Conduct follow-up surveys on monthly basis for Sales and maintenance departments to measure the service level provided by TEG to increase customer satisfaction degree.
- Handle any customer`s complaint directly or through direct it to the Customer Executive in each branch.
- Maintain and update the customer database on regular basis.
- Prepare monthly reports to analyze customer inquiries about TEG products and numbers for maintenance reservations at each service center.
Job Requirements
- Residence Address Sadat Menoufia
- Experience From 2-3 years
- Bachelor’s degree
- Excellent communication skills
- Listening skills
- Problem-solving
- Customer service orientation
- Attention to detail
- Adaptability
- Teamwork
- Stress tolerance
Apply Via The Following Link
