Call Center Executive at Toyota

Toyota Careers
Toyota Careers

Job Description

  • Receive inbound calls to answer customers’ inquiries and provide them with all information needed regarding TEG products and services (Vehicles, Fork-Lift, Maintenance).
  • Arrange maintenance appointments at all TEG service centers.
  • Conduct follow-up surveys on monthly basis for Sales and maintenance departments to measure the service level provided by TEG to increase customer satisfaction degree.
  • Handle any customer`s complaint directly or through direct it to the Customer Executive in each branch.
  • Maintain and update the customer database on regular basis.
  • Prepare monthly reports to analyze customer inquiries about TEG products and numbers for maintenance reservations at each service center.

Job Requirements

  • Residence Address Sadat  Menoufia
  • Experience From 2-3 years
  • Bachelor’s degree
  • Excellent communication skills 
  • Listening skills 
  • Problem-solving 
  • Customer service orientation 
  • Attention to detail 
  • Adaptability 
  • Teamwork
  • Stress  tolerance

Apply Via The Following Link

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