Job Description
- Deal with all customer enquiries in a professional, courteous & timely manner
- Consistently follow defined HR processes, challenging steps that may not make sense / add value
- Maintain process documentation in accordance with local labor, legislation, policies & Data Privacy regulations
- Provide and maintain documentation of HR lifecycle and employee lifecycle and other HR processes
- Maintaining Workday database, ensuring highest standards of completeness, accuracy and compliance with relevant legislation HR and regional Global Operations HR
- Develop a strong working relationship with the GE HR and HR CoE community through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements & any service issues
- Proactively telephone HR and regional HR CoE partners & customers to ensure timely resolution of transactions
- Actively seek customer feedback & use it to improve our service offering
- Deliver on commitments, manage expectations & keep customers informed on progress –taking clear accountability and ownership throughout the process
- Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE policy requirements
Job Requirements
- Success in a highly professional Customer Operations or HR Administration role, ideally within a multi-national organization
- Experience of working in a fast-paced, customer-oriented environment
- Comfortable delivering against quantitative and qualitative performance metrics
- Strong IT skills including Excel, Word and Workday
- Confidentiality & controllership mindset
Apply Via The Following Link